Support
We answer within 2 days, and look at every player report within 24 hours.
Report or block a player
FRIENDS: tap ... next to a player → REPORT or BLOCK. Online lobby or after an online game: tap REPORT / BLOCK (top right). A blocked player is removed from your friends and can't add or invite you. Unblock any time under FRIENDS → BLOCKED PLAYERS. You can also email us the username and what happened.
DIMES and purchases (iPhone app)
Buy DIMES in the YARD SALE → + DIMES. They're added after Apple confirms the purchase. If a purchase didn't show up, open GET DIMES and tap RESTORE PURCHASES while online. If you play on more than one phone, sign in to your account so the same save (with your DIMES) is on both. Refunds go through Apple: reportaproblem.apple.com. Every pack shows its odds before you open it.
Cloud save and accounts
FRIENDS + CLOUD SAVE → make an account (a username and a PIN). Sign in on another phone to get the same save. Forgot your PIN? Email us from the address you want us to reply to, with your username.
Delete your account
FRIENDS + CLOUD SAVE → DELETE ACCOUNT → type your PIN → DELETE FOREVER. Details in the privacy policy.
Sound
Tap the screen once to start the sound. Check the mute switch on the side of your phone and the sound setting in the game.